Yipes. I've never run into anyone like that Italian lady.
My own grandparents and great-grandparents dealt quite effectively with phones, and also had to learn the extra things you have to know when you're on a party line. Like how many rings is "you."
My kids are far better at using smartphones than I am, but I'm still "computer guy," and have to deal with their computer screwups for them (the computer I'm using now is the first one since my PC-AT that I didn't build myself from components).
I wonder what their kids will be doing.
It occurs to me that I have no idea what that code square does. For all I know, it brings up porn.