Information architecture
Same problem with programs. Software that hides useful functions in labyrinthian layers of commands and options is one of my long time peeves. It's particularly annoying in operating systems like Windows, but also in much of the professional software I use.
It seems whenever a company releases new versions of their software or operating systems they move things around making it difficult to find commonly used options. Things that are obviously important and commonly used should be easily located, not buried deep in submenus.