I have to admit to some frustration myself. While the people who are providing customer service are trying very hard and are undoubtedly good to their parents, I am frustrated.

I do not know what "wh-aah" means. It could mean "what", could mean "who", could mean "why does it do that", could mean "have" but generally it means I am not going to be understood and neither is the lady on the other end of the call.

I hope the CIA understands it. Maybe their analyst could call me back with the answer. When an obvious foreigner answers a customer service call I could say "Ahmed" and "A-bomb" and "Allah".

The person on the other end would say "Wh-aah", and I'd ask the CIA agent to call me with the results of this call.

Then I'd ask my question, the agent would answer and I could hang up and wait for the CIA.

Arf