Sounds good
It sounds like William Langewiesche came by his writing skills naturally. He's the son of Wolfgang Langewiesche, author of the aviation classic "Stick and Rudder." Here's a profile on him by the aviation website, Avweb.
As a professional pilot, he's better qualified than most writers to discuss the problems the Air Traffic Controllers had in identifying what was going on. Here's a 1997 article he wrote for Atlantic Monthly on the ATC system.