Isn't the FBI receiving a huge amount of data from all kinds of sources , of all kinds of nature and by all kinds of means? Most of it is trivial, but from time to time, there is important info that someone might recognise as such but someone else would not.
It's what bureaucracy is all about: dealing with data that according to the guy who is faced with it can be considered trivial or important. And the more people are confronted with the data, the more divergeant opinions will arise. It's the same at NASA or in any insurance company: a client (or contractor) wants a specific advantage. He can get it, provided other clients are not affected or provided the circumstances or the general conditions allow it. But then, an employee could be prevented to apply this advantage, unless he asks his superior who must agree. It takes time. And if we favor one client in being speedy with him, it's to the detriment of others who are waiting for their turn.
"Bureaucracy" is very frustrating to the clients, but it's part of life and part of the problem of having to deal with various persons within a company, persons with different state of minds and priorities. And those priorities are often precisely made in favor of the customer. As long as the customer knows what's going on with his request, bureaucracy can be acceptable, but too often, that info is not shared and frustrations arise from ignorance.

Raoul