Courtesy is not a one-way street.

Current Events » in reply to Then that's the root of their problem

Mary Anne — 9/17/2004 11:17:40 AM (archived)

Customers who create a hostile atmosphere contribute to bad service.

Managers who insist that customers are always right, even when they personally abuse employees contribute to it.

There's only so much "good attitude" a low-level employee can bring to work every day.

Any company that doesn't protect its employees from abusive customers deserves to go out of business.

The whole thread (16 posts)

Borders Bookstore employees chat - Tom Brosz - 9/16/2004 5:55:27 AM
- "Unfit for Command" not found @ Barnes & Nobel Burlington MA - p - 9/16/2004 1:49:06 PM
  - People don't mind being *asked*. - Mary Anne - 9/17/2004 11:12:29 AM
  - go back and find out if they were sold out (n/t) - alcaray - 9/16/2004 11:05:35 PM
- Yeah, I read it. - Mary Anne - 9/16/2004 12:51:25 PM
  - Some good points... - Tom Brosz - 9/16/2004 6:08:56 PM
    - In our library, we have a spending freeze. - Mary Anne - 9/16/2004 9:12:49 PM
  - In a time when Amazon.com exists... - Larry J - 9/16/2004 2:14:17 PM
    - Larry, I doubt any of them *do* care about their jobs. - Beth - 9/16/2004 5:13:04 PM
      - Then that's the root of their problem - Larry J - 9/16/2004 6:53:08 PM
        
        Courtesy is not a one-way street. - Mary Anne - 9/17/2004 11:17:40 AM
        
        Oh I so agree. - Art Martin - 9/17/2004 11:43:13 PM
  - It's time for us to 'fess up and tell the truth...... - Publius - 9/16/2004 2:07:48 PM
    - Please do. - REB - 9/16/2004 2:58:16 PM
- "Neandertals in fancy suits" chat preserved at The Stockholm Spectator Blog Stambord - Alan G. Archer - 9/16/2004 12:13:51 PM
- On the new non-fiction shelf - Alan G. Archer - 9/16/2004 10:26:29 AM

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