Had a problem with my electric razor, and signed on to a "Live Chat Session." I'm calling "robot" on Bridget. Either that, or a person highly unaquainted with English working from a cheat sheet. What do you think?

Please wait while we find an available agent
You are currently at position number 1 in the queue.

You have been connected to Bridget.

Bridget : Hello Tom, welcome to Norelco’s Live Customer Care Service. My name is Bridget. I have received your question and thank you for contacting us.

Tom Brosz: The razor is a 8171XL, a few months old.

Bridget : I am sorry to hear the recent experience with your razor and would like to assist you further.
Bridget : Please let me know how are you charging the razor and for what duration.

Tom Brosz: I charge it fully, then use it without charging until its low.

Bridget : Thank you for the information, Tom.
Bridget : Please also let me know for what duration you are charging the razor.

Tom Brosz: Overnight, usually.

Bridget : Thank you confirming, Tom. I understand your concern and would like to inform you that your razor needs to be charged for 1hour only.
Bridget : It is important to note that rechargeable razors should be charged only for the amount of time specified in the directions booklet. Continually charging for a longer period of time can reduce the life of the battery cells.
Bridget : And the batteries should be completely depleted before they are fully recharged.

Tom Brosz: Shouldn't the charger be able to switch off on its own if the duration is that critical?

Bridget : The charger will not switch off on its own after 1 hour recharge.

Tom Brosz: Are these Ni-Cad cells or Lithium Ion?

Bridget : Tom, The 8171XL razor uses Nickel-Cadmium batteries.

Tom Brosz: What do you think is causing the red light signal?

Bridget : Tom, when the red light comes on your razor that means battery is low.

Tom Brosz: I meant the blink signals.

Bridget : When the charge in the battery is very low, the red light will blink to indicate your razor needs to be charged.
Bridget : Since this razor requires only one hour recharge time you need to unplug the razor after 1 hour of charge.

Tom Brosz: I'll see if I can work around the charging problem. I think that answers most of my questions. Thank you. Do you know what a Turing Test is?

Bridget : Tom, Please follow the above charging steps correctly. If the issue still persists please do get back to us. We are glad to help you anytime.

Bridget : Please let me know what exactly you are referring to as a turning test is.

Tom Brosz: I think that's all the information I need. Thanks again for your help.

Bridget : Tom, thank you for using the Norelco Live Customer Care Service.

Bridget : We are available 7 days a week, 24 hours a day. If you need further assistance, please visit us again. Thank you for using Norelco Live Support. You may now close this window.
Your session has ended. You may now close this window.