Some say.......
the word "Dell" gives them heartburn. Having contacted them lately for support as well, I can testify that I am long on heartburn and short on "service"
And I talked to Rashid lately too. And a guy named "Sandra".
I have to bite my lip (and like Lee) prevent myself from hurling epithets at them when the same problem exists after four emails and three phonecalls.
I'd be careful about sending them money though, because I've heard they PROMISE you the big part, charge your card and you get shafted with something less and it's impossible to get a refund. We'll see, eh?
We'll see.