My daughter had trouble with her Dell last week.
She called the 'XPS hardware support' number from their website: 800)232-8544. She talked to people in AZ (some are more helpful than Tech).
Geek Speak » in reply to I feel your pain
She called the 'XPS hardware support' number from their website: 800)232-8544. She talked to people in AZ (some are more helpful than Tech).