From here.
On March 1, 2011, I called and logged incident 2101163379 with Samsung Support (SS). First, as Sony BMG did six years ago, the SS personnel denied the presence of such software on its laptops. After having been informed of the two models where the software was found and the location, SS changed its story by referring the author to Microsoft since "all Samsung did was to manufacture the hardware." When told that did not make sense, SS personnel relented and escalated the incident to one of the support supervisors.
The supervisor who spoke with me was not sure how this software ended up in the new laptop thus put me on hold. He confirmed that yes, Samsung did knowingly put this software on the laptop to, as he put it, "monitor the performance of the machine and to find out how it is being used."
Deny, confirm, deny...can we be surprised Samsung eventually settled on deny?
Has GFI, an all-but-unknown company, agreed to take the fall for Samsung? If this issue hadn't been made to go away, Samsung would have been in a world of hurt. Think they wouldn't part with an "undisclosed amount" to save their corporate skin?
Geek Speak » in reply to Samsung plants keyloggers on new laptops
Why did Samsung Support confirm the allegation?
