BTW
Your advice was not bad. Formatting will definitely improve sluggish performance and solve problems.
I have a relative that builds computers and this is his favorite solution for all computer problems. However it is not your typical user solution. Most people have treasured tidbits tucked away on their computer and the process of finding everything, backing up and reinstalling X number of programs is a daunting task. This is particularly true if the user is limited to floppy disk back-up.