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re: I've come to think of it as "American Business"
Lindy — (archived)

Fairly good observations McFly.
Every business is cutting corners.
They hire managers that do, then pay them well for that bottom line.
However, when a company becomes only profit-oriented, at times quality and customer service suffers.

Even though we seem to have more things and our quality of life has improved, the foundation upon which that is built, is a lot more shaky.
I ran into a couple of nearly impossible situations through companies when I moved that should never have happened if well-trained employees were actually paying attention on the job.
And heaven forbid if you need technical assistance on a weekend!

If I have to speak with a technician 12,000 miles away for "customer service" who barely understands my language and knows less than I do,....that's cetainly not "customer service".
Anyone can read from a manual, eh?

I usually hang up and wait until Monday.

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